FREQUENTLY ASKED questions

I’m having trouble locating the lab. How do I get there?

• We’re located at 2100 Dunn Ave at Upper Hill. The dropbox is by the green door to the right once you pull into the parking lot.

If I drop my film off at the lab, do I need to fill out the online form also?

• Nope! The online form is for those of you that plan on sending in your film by mail. If you’re dropping your film off in person, there are paper forms for you to fill out at the front desk. 

How do I receive my negatives and scans after they’ve been processed?

• If you dropped your film off in person, your negatives will be waiting for you inside the green door one day after the completion of your order. If you mailed in your film and would like your negatives shipped back to you, just check the box on the order form.  

• Negatives are only held for 30 days, so if you want to get them back be sure to come sooner rather than later.

What is the difference between basic and premium scans?

• Basic scans are your best option for photos taken for fun or for personal work. We might make a few in-scanner corrections, but besides that your film is scanned as is. Premium scans are best for work that needs to be delivered to clients quickly. On top of in-scanner corrections, we will touch up your scans in Lightroom so they’re delivery-ready! 

Do you offer push/pull services?

• We do! We can push/pull your film for a $3 charge. Just specify what you’d like done in the “extra notes” section of your order form.

Have a question we didn’t answer? Send us an email at film@southboundcreative.com!